Raamovereenkomst voor ‘Managed Services’ voor bepaalde interne IT-klantendienstactiviteiten (IT Helpdesk en WaaS)

cn-standardContract or concession notice – standard regime00350947-2026BBBanque nationale de Belgique
475 days left
Estimated value
Deadline475 days left31 Oct 2027, 23:00
Competition00 participants
Lots11 lot

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Key information

Identifier
00350947-2026
Contract type
Deadline
31 Oct 2027, 23:00
CPV codes
72000000 - IT services: consulting, software development, Internet and support
Status
Active
Notice type
cn-standardContract or concession notice – standard regime
Source
Estimated value
Publication date
21 May 2026, 22:00

Overview

Description générale des domaines 1. Support utilisateurs (Service Desk, IT Desk & Onsite Support) • Assistance utilisateurs • Gestion des incidents • Traitement des demandes de service (SRI) 2. Assets & Logistics • Workplace as a Service • Full device lifecycle management 3. Software Delivery management • Software packaging • Software Delivery management process 4. Formation, communication et coaching des utilisateurs (end-user adoption)

Algemene beschrijving van de domeinen 1. Gebruikersondersteuning (Service Desk, IT Desk & Onsite Support) • Gebruikersondersteuning • Incidentbeheer • Verwerking van serviceaanvragen (SRI) 2. Assets & Logistics • Workplace as a Service • Full device lifecycle management 3. Software Delivery Management • Software packaging • Software Delivery Management-proces 4. Opleing, communicatie en coaching van de gebruikers (end-user adoption)

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Timeline

19 May 2026, 22:00

Dispatch date

Milestone

20 May 2026, 22:00

Requested publication date

Milestone

21 May 2026, 22:00

Publication date

Publication

22 Jun 2026, 15:00

Participation request deadline

Deadline

31 Oct 2027, 23:00

Contract start date

Deadline

Version history

None recorded.

Contracting authorities1

BB

UNKNOWN 0203201340_148

beBruxelles, Belgium
[email protected]

Lots1

Documentation0

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Award criteria0

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Participants0

No participants recorded for this notice.