Provision of out of hours/emergency call answering service- Limerick City and County Council.

EF29Contract award notice – general directive, standard regime10aa6511-e881-4bca-a33c-13627b9f203aLCLimerick City and County Council_103432
Estimated value€185,300
Deadline
Competition11 participant
Lots11 lot

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Key information

Contract type
Deadline
CPV codes
79510000 - Telephone-answering services32332200 - Telephone-answering machines32543000 - Telephone switchboards50315000 - Repair and maintenance services of telephone-answering machines79511000 - Telephone operator services
Status
Awarded
Notice type
EF29Contract award notice – general directive, standard regime
Source
Estimated value
€185,300
Publication date
18 Jun 2026, 23:00

Overview

Limerick City and County Council are inviting interested parties to Tender for the operation of the Out of Hours and Emergency Call Answering Services This services involves taking calls during (A) Standard Out of Hours times (i) From 5pm to 9am, Monday to Friday (ii) All day (24 hrs) on Saturday and Sunday (iii) All day (24 hrs) on Bank Holidays and days when Limerick City and County Council is closed (iv) Between 9am and 5pm, Monday to Friday in the event that Limerick City and County Council to take calls due to an extraordinary event. (v) And in cases of Emergencies / Severe weather events / Major Emergencies or in the case of a fault in the Council’s telephone system not working both during normal working hours and standard out of hours times

Contracting authorities1

LC

IE-REGISTRATION-NUMBER 3267368TH

ieLimerick., Ireland
[email protected]

Lots1

Documentation7

7 documents
  • Provision of out of hours_emergency call answering service- Limerick City and County Council. (notice).pdf

    PDF document

    2.0 MB
  • Tender Clarification Doc 3.docx

    Word document

    16.3 KB
  • Limerick City and County Council Request for Tender Single-Party Framework Open Procedure Out of Hours.docx

    Word document

    135.7 KB
  • 5A Tender Response Document Services (TRD) 2025 Clean.docx

    Word document

    108.8 KB
  • c4t_6482241_1.xml

    XML document

    797 B

Award criteria2

Criterion information

Name
Price
Weight
20% (20 of 100)
Order number
#0
Price criterion
Yes
Directly proportional
No
Description
20%@price
Algorithm
Weight (percentage, exact)

Participants1