Passenger automatic ticket gates (ATGs) support and maintenance of all ATGs installed on GA Trains Limited's (GATL) network and operated by GATL. The scope of services within the contract includes but is not limited to: - Service Centre; - Field Service; - Back Office Service; - ITSO Services; - Base Data Management Service; and - Business Intelligence Reporting.

Procurement Act 2023

Direct award The contract can be supplied only by the supplier due to technical reasons and additional services. The existing ATG estate across the GATL network has been designed, supplied, and installed by the supplier using proprietary hardware, software, and system architecture integrated with existing revenue protection, ticketing, and station control systems. No reasonable alternative or substitute exists because the systems are dependent on proprietary components, interfaces, and software which are owned and controlled by the supplier and third party suppliers do not have access to. As such, as the scope of services is a repeat and extension of the existing services, GATL would receive incompatible services with disproportionate technical difficulties. On this basis, GATL considers that the conditions for a direct award on the grounds of technical reasons and additional services valid.

Utilities