In summary, the Services comprise of the provision of an Out of Hours, (Non-Emergency) call answering service. During normal working hours the local authority receives large volumes of calls relating to the services they provide. Generally, there is an acceptance by members of the public that normal day to day enquires relating to Local Authority Services can only be made during normal office hours. Outside of normal office hours there are occasions when members of the public need to urgently contact a Local Authority for a variety of reasons. This call for Tender seeks a service provider that will answer, and process calls that occur out of hours for Kildare County Council. In relation to Appendix 3A - The FSR applies to contracts with a value equal to or above €250m which would require Appendix 3A to be completed. Appendix 3A is not required to be completed in this instance. Please ensure you ASSOCIATE your company with this competition in order to seek and receive clarifications. Tenderers must upload their submissions in a zipped file format.