This is a Preliminary Market Engagement Exercise - this is not a tendering opportunity or a call for competition. This is to inform the market of the requirement and gather information and feedback from the market via a Supplier Questionnaire in advance of publishing a future tender. The Office of the Traffic Commissioner (OTC) requires an independent time and motion study to establish a robust evidence base for the time, effort and resources required to deliver its principal casework, licensing, tribunal, compliance, finance, correspondence and support processes. The study will identify the end-to-end elapsed time, active handling time, waiting time, rework, hand-offs and variation associated with agreed process families. It will distinguish productive activity from unavoidable delay and system or process constraints, analyse why variation occurs, and interpret the findings against actual and forecast workload. The resulting evidence must enable OTC to calculate the capacity and full-time equivalent resource required to deliver each process and the overall workload at agreed service levels. The study is not an assessment of individual employee performance. Results must be reported at process, role or team level and interpreted in the context of case complexity, statutory requirements, quality controls, reasonable adjustments, system performance and dependencies on other organisations. Please note this is a draft outline of the requirement and will be subject to amendment prior to any potential procurement exercise. The responses to the market engagment will help determine the value and length of the contract.

Procurement Act 2023

The purpose of this market engagement is to inform suppliers of the upcoming requirement and to gather information and feedback via a Request for Information (RFI), ahead of publishing a future tender. Following the responses received to the RFI, DVSA intends to finalise the tender documentation and publish the tender via the Central Digital Platform. Please read the Specification and Supplier Questionnaire sections within the Market Engagement RFI, available through the Department for Transport’s (DfT) Jaggaer eSourcing Portal. Instructions for Suppliers: • Respond to the questions in the Supplier Questionnaire section and submit your responses via DfT’s eSourcing Portal (Jaggaer) by 11:00hrs on 29th October 2026. This will appear as a Pre-Qualification Questionnaire (PQQ). • Search for the opportunity ‘Time and Motion Study’ • If you have any questions, please raise them via the portal by 11:00hrs on 16 October 2026. Accessing the Portal: • DfT’s Sourcing Portal: https://dft.app.jaggaer.com • For technical issues with registration, contact Jaggaer’s helpdesk: • Phone: 0800 069 8630 • Email: [email protected] Note: You will need a DUNS number (Dun & Bradstreet) to register. If you do not know your number, you can search for it here: https://www.dnb.co.uk/duns-number/lookup.html If a DUNS number is not found, please follow the guidance provided on how to acquire one.