The requirement is for a Service Provider to provide Driver Quality Monitoring Services across the London bus network. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories. Assessments will be recorded on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL. The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. The Service Provider will be required to: • Design or utilise an existing web based or mobile application to be used by assessors to carry out assessments • Provide off the shelf handheld devices to be used by assessors to complete the assessments and trasmit the data to the website • Provide adequate personnel to conduct the assessments • Provide a data management system and website interface to provide access to assessments and reports for both TfL and bus operators

Renewal: This is four year plus one year contract. Options: Increase in number of driver surveys could be required.

Estimated value: 2,200,000 GBP including VAT

Procurement Act 2023

Open procedure

You must upload your tender to the online e-Tendering portal at https://service.ariba.com/Supplier.aw For help on uploading your tender, please refer to https://support.ariba.com/Adapt/Ariba_Network_Supplier_Training. If you encounter any problems please refer to the above referenced training website. If the problem persists please contact [email protected] in good time and inform the relevant tender co-ordinator of your issue. You are strongly recommended not to leave uploading of all data to the last day. Neither TfL nor its e-procurement system provider will be responsible for any failure to upload data due to insufficient time being allowed by Bidders. If you encounter a problem with using the e-procurement system website that will prevent you from completing the ITT before the closing date and time you must:

To be able to participate in the tender, suppliers must be registered on TfL's SAP Ariba system Please complete the following steps: 1. Register interest for the tender by contacting the Procurement Lead [email protected] 2. Then register by completing the Supplier self-registration request form here: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=RtCTWllZKgIJn3_i&realm=TfL&d ard=1 3. Upon competition of the registration, interested suppliers must inform the Procurement Lead (of their successful registration) to [email protected] to ensure that your Organisation is added to the Sourcing Event on TfL's SAP Ariba system. Please note, even if your Organisation is already registered on TfL 's SAP Ariba system you must inform the Procurement Lead [email protected] so that your Organisation can be added to the Sourcing Event. For help on using TfL's SAP Ariba System, please e mail : [email protected]: https://service.ariba.com/Supplier.aw o be able to participate in the tender, suppliers must be registered on TfL's SAP Ariba system Please complete the following steps: 1. Register interest for the tender by contacting the Procurement Lead [email protected] 2. Then register by completing the Supplier self-registration request form here: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=RtCTWllZKgIJn3_i&realm=TfL&d ard=1 3. Upon competition of the registration, interested suppliers must inform the Procurement Lead (of their successful registration) to [email protected] to ensure that your Organisation is added to the Sourcing Event on TfL's SAP Ariba system. Please note, even if your Organisation is already registered on TfL 's SAP Ariba system you must inform the Procurement Lead [email protected] so that your Organisation can be added to the Sourcing Event. For help on using TfL's SAP Ariba System, please e mail : [email protected]: https://service.ariba.com/Supplier.aw