The ECB intends to use a negotiated tender procedure to conclude one contract for the provision of “Managed Services” for the Facility Management (FM) and Administrative Services. The duration of the contract shall be three years with a possible extension of one additional year. The envisaged contract start date is 1 March 2026, including a 3-months transition period. Full operations shall start as of 1st June 2026. Services shall include: 1. Facility Management (FM) and Administrative Services, including: a) Telephone Switchboard b) FM Service Desk c) Booking of meeting rooms and services d) Administrative support services (e.g. Lost & Found, fax management, etc.) 2. Validation of Business Travel Expense Claims: a) Administration of Pre-paid expenses b) Other Business Travel related Administrative Tasks 3. Functional Support 4. Welcome Desk 5. Coordination of Conferences and Events

This tender procedure is conducted via the ECB’s electronic tendering system (SAP Ariba) which can be accessed via the following internet address: http://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html If you have not used the ECB’s electronic tendering system before, you need to register via the above link. Under the above link you also find user guides for detailed information on how to use the system and contact details for technical support. Should you require technical help when using the system, please raise a contact support request on the following website: https://eu.service.cloud.ariba.com/Sourcing.aw. Any other queries relating to this procurement procedure and the content of the procurement documentation shall be submitted as laid down in the procurement documentation itself.