Wiltshire Council is seeking market engagement for the future provision of an integrated Oracle Fusion support, improvement and transformation service covering Finance, SCM, HCM, Payroll and EPM. We are looking for a partner capable of delivering a resilient, high-quality managed service while helping the Council maximise the value of its Oracle investment through continuous improvement, innovation and transformation. In addition to comprehensive functional and technical support, the service will include continuous improvement and maturity assessment, Oracle technology and innovation roadmapping, automated testing, release and change management, user experience modernisation, knowledge transfer and development of greater Council self-sufficiency. The Council is particularly interested in suppliers that can bring strong Oracle functional and transformation capability to help optimise business processes, reduce legacy workarounds, increase use of standard Oracle functionality, identify automation and AI opportunities, and turn our improvement backlog into a prioritised and deliverable roadmap. Significant improvement and transformation initiatives may be separately commissioned through Statements of Work.

Procurement Act 2023

This Preliminary Market Engagement (PME) Notice is being published to inform the supply chain including both existing Oracle partners and new or prospective providers, that Wiltshire Council will host an online engagement session in preparation for an upcoming tender for a managed support service for our Oracle Fusion ERP estate. We invite providers with demonstrable experience of supporting Oracle Fusion ERP modules across Finance, HCM, SCM, Payroll, EPM, ORC and PaaS (including integrations) to participate. Attendance is limited to two persons per provider. Full joining details will be issued following receipt of a provider’s expression of interest. The market engagement event will take place on Friday 30th October 2026 from 11am – 12pm. This is an online event, being held on Microsoft Teams. Please register your interest by emailing [email protected] with the subject line “IT2716 – Oracle Support, Improvement & Transformation Service PME Event”, ensuring your email is sent before the stated registration deadlines. The deadline to register your interest for this event is Thursday 29th October at 12pm. Please note: This is a market engagement exercise only and the aim of the event is to help us build a better understanding of the current market for Oracle Support Services, and to discuss the scope of support and transition considerations. This event is for information gathering purposes only. There’s no assessment or scoring taking place and attending the session won’t give any advantage or disadvantage in any future procurement. Wiltshire Council: Oracle Support, Improvement & Transformation Service Wiltshire Council’s Oracle Fusion ERP underpins core corporate services across Finance, HCM, SCM, Payroll, EPM, ORC and PaaS. Post-implementation, support has been split across internal teams, an incumbent supplier and specialist consultancy. Through this procurement, we intend to establish a single, accountable and resilient managed service, with clear SLAs/KPIs, robust ITIL-aligned governance and a structured approach to Oracle quarterly updates and ongoing user experience modernisation. Our ambition extends beyond traditional application support. We are seeking a partner that can help us maximise the value of our Oracle investment through continuous improvement, innovation and business process optimisation, while maintaining reliable support for critical services. Our strategic objectives are to protect critical operations, including payroll and statutory cycles; establish a structured and prioritised improvement roadmap; make better use of standard Oracle functionality; support automation and emerging Oracle capabilities; strengthen testing and service assurance; improve user experience and adoption; and increase internal capability through effective knowledge transfer and greater self-sufficiency. The successful supplier will also have the capability to support more significant optimisation, modernisation and transformation initiatives, where required, through separately commissioned Statements of Work. Purpose of the Event:  To test and refine our draft scope and assumptions; gather market feedback on the proposed operating model; explore approaches to mobilisation, service continuity and transition; discuss approaches to quarterly update management and regression testing; consider security and segregation-of-duties requirements; and capture evidence-based ideas for innovation that deliver measurable value. Why Providers Should Attend: • Help shape the final specification, SLAs and evaluation approach before the ITT is issued. • Share transition and mobilisation best practice that protects live operations, including payroll cut offs. • Showcase relevant Oracle Fusion credentials and public sector case studies. • Gain early sight of our indicative timeline and commercial assumptions, enabling resource planning. • Ask clarification questions and understand where your propositions can add value