Information Technology Service Management (ITSM) Tool
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Key information
Overview
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.
In accordance with the CCS G-Cloud 14 Direct Award process, a structured desktop evaluation was undertaken using supplier information published on the Digital Marketplace, including service definitions, pricing schedules and supporting framework documentation. Halo Service Solutions Ltd achieved the highest overall score and demonstrated the strongest combination of technical compliance, service functionality, support arrangements and commercial value. (WA Ref:171110)
HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services. Additional information: In accordance with the CCS G-Cloud 14 Lot 2 Direct Award process, a structured desktop evaluation was undertaken using supplier information published on the Digital Marketplace, including service definitions, pricing schedules and supporting framework documentation.
Public Contracts Regulations 2015 (Directive 2014/24/EU)
Award procedure without prior publication of a call for competition This contract was awarded via a Direct Award through the GCloud 14 Framework Agreement, utilising their guidance on determining the best value solution.
Lot 1: Bids: 1 Lot 1: Sme bids: 1 Lot 1: Foreign bids from eu: 0 Lot 1: Foreign bids from non eu: 1 Lot 1: Electronic bids: 1