Incident Room – Emergency Call Centre

EF30Contract award notice – sectoral directive, standard regime12e02e2e-0369-4cac-b3be-af0b7ff65b14IRIarnród Eireann-Irish Rail
Estimated value€130,500
Deadline—
Competition11 participant
Lots11 lot

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Key information

Contract type
—
Deadline
—
CPV codes
79512000 - Call centre
Status
Awarded
Notice type
EF30Contract award notice – sectoral directive, standard regime
Source
Estimated value
€130,500
Publication date
18 Aug 2026, 23:00

Overview

In the event of a major incident this centre will be activated at the request of the Emergency Director via Iarnród Éireann’s Commercial Director. Due to the time lapse from the last major incident the call volume is unknown at this time but Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for but not limited to the following

In the event of a major incident this centre will be activated at the request of the Emergency Director via Iarnród Éireann’s Commercial Director. Due to the time lapse from the last major incident the call volume is unknown at this time but Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre

Contracting authorities1

IR

IE-REGISTRATION-NUMBER 119571

ieDublin, Ireland
[email protected]

Lots1

Documentation1

1 document
  • Incident Room – Emergency Call Centre (notice).pdf

    PDF document

    1.9 MB

Award criteria0

No procedure-level award criteria recorded.

Participants1