Transport for London (TfL), acting on behalf of the Greater London Authority (GLA), invites suitably qualified organisations to participate in an Open Procedure under the Procurement Act 2023 Light Touch Regime for the provision of Third Party Resident Support Services in support of the Warm Homes Local Grant (WHLG) Programme. The Warm Homes Local Grant Programme is funded by the Department for Energy Security and Net Zero (DESNZ) and delivers domestic energy efficiency and low-carbon heating measures to eligible low-income households across London. The Programme forms part of Warmer Homes London and supports the Mayor of London's objectives to reduce fuel poverty, improve housing quality and accelerate London's transition to net zero. The purpose of the Third Party Resident Support Service is to provide tailored, resident-centred support to vulnerable, digitally excluded and harder-to-reach residents throughout their participation in the Programme. The Service is intended to improve resident engagement, reduce avoidable programme attrition, improve customer experience and support successful delivery of retrofit measures. Services may include: • resident engagement and outreach activities; • casework and tailored resident support; • support for vulnerable and digitally excluded residents; • assistance with programme navigation and communications; • support during assessment, installation and completion stages; • signposting and referral to other services where appropriate; • reporting, performance monitoring and programme evaluation. The procurement is divided into four (4) geographical Lots/scopes. Bidders may bid for one, multiple or all Lots. Lots will be evaluated independently in accordance with the published evaluation methodology. Lot 1 Barnet, Camden, Enfield, Haringey and Islington. Lot 2 Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster. Lot 3 City of London, Lambeth, Merton, Richmond upon Thames, Southwark, Sutton, Wandsworth and Kingston upon Thames. Lot 4 Greenwich, Redbridge, Bromley, Tower Hamlets, Hackney, Havering, Bexley, Newham and Lewisham.

Delivery in Barnet, Camden, Enfield, Haringey and Islington. Renewal: The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.

Delivery within Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster. Renewal: The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.

Delivery within City of London, Lambeth, Merton, Richmond upon Thames, Southwark, Sutton, Wandsworth and Kingston upon Thames. Renewal: The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.

Delivery within Greenwich, Redbridge, Bromley, Tower Hamlets, Hackney, Havering, Bexley, Newham and Lewisham. Renewal: The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.

Procurement Act 2023

Open procedure

Light touch

This procurement process is being conducted electronically on TfL's e-Tendering portal SAP Ariba and suppliers must be registered on SAP Ariba and SAP Business Network to participate in this opportunity. Participation and Tender documentation will be available on SAP Ariba to all interested suppliers. STEP 1: Service providers must be registered on TfL's e-Tendering Portal SAP Ariba AND SAP Business Network Platform to participate in the tender. • Suppliers should first check whether their organisation is already registered on SAP Ariba before self-registering to avoid creating a duplicate registration. To do so, log onto SAP Ariba. • Suppliers are also requested to ensure that the contact details of all supplier personnel that will participate in this procurement activity are listed in your organisation's SAP Ariba registration details. Guidance on registering is available here: https://support.ariba.com/item/view/216216 New supplier request form for suppliers - https://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL SAP Business Network platform link - https://service.ariba.com/ PLEASE NOTE: These are two separate applications and registrations. STEP 2: Interested suppliers should email [email protected] and provide the following details: • Organisation name as registered in SAP Ariba; • SAP Ariba supplier ID; • A single point of contact registered on SAP Ariba (first name and surname); • Your email address registered with SAP Ariba; • Details of your role with your organisation as registered with SAP Ariba; • Details of other contacts registered in SAP Ariba that you wish to be added to the SAP Ariba sourcing event (first name and surname); Completion of these steps will enable TfL to invite interested service providers to the sourcing event in SAP Ariba to: • gain access to procurement documents; • allowing interested service providers to view documents; • submit their Procurement Specific Questionnaire (PSQ) responses via SAP Ariba. Central Digital Platform: As part of the participation, suppliers should also be registered on the Central Digital Platform and have completed all the relevant registration questions. Further details can be found here: https://www.gov.uk/government/publications/procurement-act-2023-short-guides/suppliers -how-to-register-your-organisation-and-first-administrator-on-find-a-tender-in-three-easysteps-html