Forsta Plus
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Key information
Overview
Multimodal survey software that allows: • survey data collection across different modes (online and telephone) • advanced survey questionnaire design including complex routing • multimodal operation (CAWI and CATI) in real time • CATI queue management • API to integrate data transfer with internal system • technical support and trouble shooting Forsta Plus SaaS experience measurement, data analytics, and insights. 820,000 units over 2 years. Premium emails up to 800,000 per month. 245 CATI interviewer seats. A UK1 was published on 26th May 2026 https://www.find-tender.service.gov.uk/Notice/049003-2026 A UK5 was published on 29th July 2026 https://www.find-tender.service.gov.uk/Notice/071760-2026 A UK6 was published on 4th September 2026 https://www.find-tender.service.gov.uk/Notice/083902-2026
Procurement Act 2023
Direct award Due to an absence of competition for technical reasons and there are no reasonable alternatives, only this supplier can supply the services and works required. There is incompatibility between existing systems/equipment and new services that would result in time consuming and complex redesign and modification which would be unacceptable in the circumstances, resulting in significant cost and/or delay to an important service.