For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service
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Key information
Overview
To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays. Based on historical spend it is estimated the new contract spend will be circa £125,000 per annum. This figure does not guarantee the Contract value or spend.
Renewal: 3 years with option to extend for a further 1 + 1 years extension activated if performance levels are met during the initial 3 years of the contract.
Estimated value: 750,000 GBP including VAT
Procurement Act 2023
Open procedure
https://procontract.due-north.com/
Bidding documents: https://procontract.due-north.com/