ET2506 - RFT for the Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Call Centre

EF29Contract award notice – general directive, standard regime08c4bc60-435a-41f0-85ad-8cc15dbe9770R(Road Safety Authority (RSA)
Estimated value€940,000
Deadline—
Competition11 participant
Lots11 lot

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Key information

Identifier
08c4bc60-435a-41f0-85ad-8cc15dbe9770
Contract type
—
Deadline
—
CPV codes
50334400 - Communications system maintenance services48100000 - Industry specific software package48219700 - Communications server software package48500000 - Communication and multimedia software package48511000 - Desktop communications software package
Status
Awarded
Notice type
EF29Contract award notice – general directive, standard regime
Source
eTenders
Estimated value
€940,000
Publication date
2 Jul 2026, 23:00

Overview

Having conducted an EU Value Open Procedure tender process as described in the Contract Notice, the RSA has awarded a contract for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as further described in this Contract Award Notice.

Having conducted an EU Value Open Procedure tender process as described in the Contract Notice, the RSA has awarded a contract for the provision, licencing, support and maintenance of a cloud based telephony solution for the RSA customer call centre as further described in this Contract Award Notice.

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Timeline

21 Jun 2026, 23:00

Contract conclusion

Award decision

02 Jul 2026, 23:00

Notice dispatch/publication date

Publication

Version history

None recorded.

Contracting authorities1

Lots1

Documentation11

11 documents

  • ET2506 - RFT for the Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Call Centre (notice).pdf

    PDF document

    2.0 MB

  • 00.RFT Document - ET2506 - Revised 23 JANUARY 2026.pdf

    PDF document

    406.5 KB

  • 03. Appendix 3 – Article 57 Declaration.docx

    Word document

    40.8 KB

  • 02.Appendix 2 - Tender Response Form - ET2506 - Revised 23 JANUARY 2026.docx

    Word document

    122.7 KB

  • 04. Appendix 4 – Conflict of Interest Declaration.docx

    Word document

    36.1 KB

  • 01. Appendix 1 - Pricing Schedule - ET2506 - Revised 29 JANUARY 2026.xlsx

    Excel spreadsheet

    49.4 KB

  • 06. Appendix 6 – Non-Collusion Certificate.docx

    Word document

    30.5 KB

  • 08. Appendix 8 – Data Protection Notice.pdf

    PDF document

    91.9 KB

  • 05. Appendix 5 – Tenderer_s Statement.docx

    Word document

    33.3 KB

  • 07. Appendix 7 - Services Agreement - ET2506 - Revised 23 JANUARY 2026.pdf

    PDF document

    580.8 KB

  • 09. Appendix 9 – Confidentiality Undertaking.docx

    Word document

    32.6 KB

Award criteria2

Criterion information

Name
Cost
Weight
25% (25 of 100)
Order number
#0
Price criterion
Yes
Directly proportional
No
Description
Cost @ 25%
Algorithm
Weight (percentage, exact)

Participants1