This Framework provides a compliant, flexible, and outcomes-focused route to market for public sector organisations seeking to deliver digital transformation, operational modernisation, and strategic reform. It supports both targeted interventions and end-to-end delivery models across core service areas. Maximum percentage fee charged to suppliers is 0.75% Contracting authorities that may use the framework: This Framework is for use by Customers in the United Kingdom, British Overseas Territories, and Crown Dependencies that exist on 29/09/25 and which fall into one or more of the following categories: •Ministerial government departments •Non ministerial government departments •Executive agencies of government •Non-Departmental Public Bodies (NDPBs), including advisory NDPBs, executive NDPBs, and tribunal NDPBs •Assembly Sponsored Public Bodies (ASPBs) •Police forces •Fire and rescue services •Ambulance services •Maritime and coastguard agency services •NHS bodies •Educational bodies or establishments including state schools (nursery schools, primary schools, middle or high schools, secondary schools, special schools), academies, colleges, Pupil Referral Unit (PRU), further education colleges and universities •Hospices •National Parks •Housing associations, including registered social landlords •Third sector and charities •Citizens advice bodies •Councils, including county councils, district councils, county borough councils, community councils, London borough councils, unitary councils, metropolitan This also includes any public bodies or authorities established or restructured as a result of governance changes introduced under the English Devolution bill Suppliers are advised that the Contracting Authority and its Customers reserve the right to supply the tendered goods, services, and commodities to companies that have a majority public sector ownership by any of the public sector bodies referred to above during the Framework period as stated in this document, for the purpose of selling to other public, private and third sector organisations.

Procurement Act 2023

Open procedure

The Framework will be operated by Procurement Services, acting on behalf of Kent County Council (KCC) and the Commercial Services Group (CSG). It is a closed Framework with a four-year duration and will not be open to additional suppliers during its term. 1. Call-Off Mechanism Customers will be able to award contracts via: •Direct Award •Rapid Request for Quote •Further Competition The process for Direct Award Rapid RFQ and Further Competition is detailed in Annex B – Specification and Requirement (Sections 8 and 9). 2. Core Terms All Call-Off Contracts will be governed by: •Annex F – Core Terms and Conditions, which apply to all Direct Awards. •Pricing structures defined in Annex H – Pricing Schedule, including benchmark rates and a catch-all discount mechanism. •Service levels and KPIs as specified by the Customer at call-off stage. 3. Conditions of Participation Suppliers must meet the conditions outlined in Schedule 1 and Annex A – PSQ, including: •Financial capability (minimum credit score of 30/100) •Legal and technical capacity •Compliance with exclusion grounds under PA23 4. Framework Structure The Framework is divided into five Lots, each covering distinct service areas. Up to six suppliers per Lot will be awarded, with the option to extend this at the Contracting Authority’s discretion. 5. Duration and Extensions •Framework duration: 4 years •Call-Off Contracts may be shorter or longer than the Framework term, as appropriate. •Extensions are permitted under the terms of the Framework and PA23. 6. Transparency and Governance •All procurement activity under the Framework will comply with PA23. •Suppliers must maintain up-to-date profiles on the Central Digital Platform (CDP). •All decisions and awards will be documented and auditable. 7. Exclusion and Suspension Suppliers may be excluded from call-offs if they become excluded or excludable under PA23, as defined in Schedule 1.