Debt Collection Services: Student & Commercial
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Key information
Overview
Provision of student and commercial debt collection services
GO Reference: GO-2026923-PRO-38659187
Immediate collection of student and commercial debt
Public Contracts Regulations 2015 (Directive 2014/24/EU)
Award procedure without prior publication of a call for competition The Contracting Authority requires compliant, ethical, and high-performance debt collection services across two primary portfolios: Student Debt (tuition fees, accommodation fees, and institutional charges requiring soft-touch handling aligned with higher education student welfare frameworks) and Commercial Debt (B2B commercial accounts, research contracts, and facility hire fees). To ensure rapid deployment, value for money, and full compliance with public procurement legislation, the Authority is executing a Direct Award call-off against the London Universities Purchasing Consortium (LUPC) Framework PFB5062 (Debt Recovery Services). Framework PFB5062 was competitively tendered by LUPC on behalf of UKUPC member institutions in compliance with UK public procurement rules. The Framework User Guide permits Direct Award call-offs where the supplier provides the most economically advantageous solution based on the objective criteria established within the framework agreement, such as specific Lot capabilities, pricing structure, and existing technical integration. Utilizing an established consortium framework satisfies all regulatory obligations for competition without requiring a standalone, redundant tender process. Wilkin Chapman was rigorously evaluated during the LUPC PFB5062 tender process for operational capability, data security standards (ISO 27001), Financial Conduct Authority (FCA) compliance, and adherence to the Credit Services Association (CSA) Code of Practice. Furthermore, Wilkin Chapman holds pre-established software interface compatibility with the Authority’s financial system, eliminating system configuration fees, reducing onboarding risks, and maintaining cash flow during critical academic collection periods. Pricing under this call-off is governed by the capped commission rates established under LUPC Framework PFB5062, ensuring pre-negotiated, sector-benchmarked "no win, no fee" contingency rates.
Lot 1: Bids: 1